Question 1

What areas do you service?

Accepted Answer

We primarily serve Bonita Springs and Naples, FL, as well as the broader Southwest Florida region including Estero, Fort Myers, and Marco Island. Call us to confirm availability in your area.

Question 2

What are your hours?

Accepted Answer

We're available 24 hours a day, 7 days a week. We understand tech emergencies don't keep business hours.

Question 3

Do you offer on-site service or drop-off only?

Accepted Answer

Both! We offer on-site service at your home or business, as well as drop-off repair. Many residential clients prefer on-site for convenience.

Question 4

How much does a service call cost?

Accepted Answer

Pricing varies by service type. We provide a free diagnostic and transparent quote before any work begins — no surprises. New customers get 25% off their first service call.

Question 5

Do you charge for estimates?

Accepted Answer

No. Diagnostics and estimates are always free. You'll know exactly what the repair will cost before we start.

Question 6

Do you offer discounts?

Accepted Answer

Yes! We offer discounts for seniors, veterans, and first-time customers. Check our Promotions page for current offers.

Question 7

How long do repairs typically take?

Accepted Answer

Most common repairs (virus removal, hardware swaps, OS reinstalls) are completed same-day. More complex issues like data recovery or server work may take 1–3 business days.

Question 8

Do you repair Macs and PCs?

Accepted Answer

Yes, we service both Mac and PC systems, as well as tablets, printers, and networking equipment.

Question 9

What if you can't fix my device?

Accepted Answer

If we can't fix it, you don't pay for the repair. We'll also give you honest advice on whether repair or replacement makes more financial sense.

Question 10

Do you offer managed IT services for businesses?

Accepted Answer

Yes. We offer ongoing managed IT support, network monitoring, server management, and help desk services for businesses of all sizes.

Question 11

Can you help set up a new office from scratch?

Accepted Answer

Absolutely. We handle everything from network design and cabling to workstation setup, server installation, and security configuration.

Frequently Asked Questions

General

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